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Welcome to our FAQ page. Here, you can learn about Zelite's history, team, processes, and methodologies. If your question isn't answered here, please reach out to our experts for direct help.
We have been providing IT consulting and software development services for 13 years, since 2011. In that time, we’ve completed around 750 projects and served more than 500 clients, from startups to Fortune 500 companies.
At the core, Zelite Solutions is an IT consulting and software development company. Our broader service scope covers:
Software Solutions: | Microsoft Enterprise Solutions: |
Custom Application Development | Microsoft Dynamics 365 |
Custom Engineering Applications | Dynamics 365 Sales |
Cloud App Development | Dynamics 365 Customer Insights |
Integration Services | Dynamics 365 Customer Service |
Mobile App Development | Dynamics 365 Field Service |
Software Consulting | Dynamics 365 Customer Voice |
Software Product Development | Dynamics 365 Nonprofit Accelerator |
Team Augmentation | Dynamics 365 Business Central |
Web & Portal Development | Power Platform |
Power BI | |
Microsoft Azure | |
Microsoft SharePoint |
We are headquartered in Pune, IN, and have another office in USA, DE. In addition, Zelite Solutions has branches in Sharjah (UAE) and Kenya.
We know the specifics of the regions in which we operate and ensure our software complies with the relevant global and local standards and regulations.
We are always available for on-site visits.
Zelite Solutions is a team of 100+ professionals: IT consultants, project managers, solution architects, software developers, QA engineers, cybersecurity and DevOps experts, data scientists, compliance consultants, and more. Over 50% of our talent pool are senior-level experts.
We serve diverse clients, from SME, mid-sized and large enterprises and institutions to product companies, managed service providers (MSPs), and startups.
Zelite Solutions has hands-on experience in over 30 industries. We delve deep into the specific risks, opportunities, and IT best practices of each sector, including:
Healthcare
Banking
Lending
Investment
Insurance
Payments
Retail
Manufacturing
Information technologies
Oil and gas
Telecommunication
Logistics and transportation
Professional services
Marketing and advertising
Public services
Construction
Education
Travel and hospitality
Consumer goods
Entertainment, and more.
You can explore Zelite Solutions past projects by visiting our case studies page. Use the filters to find the projects most relevant to your industry and needs.
For more detailed information or references, please don't hesitate to contact us directly. We would be happy to provide you with all the background you need to make an informed decision about our services.
Zelite Solutions talents are proficient in Python, Java, C#, .NET, PHP, Golang, JavaScript, React Native, Swift, Objective-C, Kotlin, Azure, AWS, GCP, Kafka, Docker, Kubernetes. We also have a background in advanced techs (AR/VR, AI/ML, IoT).
For a complete list of the tools we work with, visit the dedicated Technologies page.
We have long-term partnerships with Microsoft, AWS.
You’re welcome to visit our dedicated page: Our partners.
We offer various pricing models: time and materials (T&M), T&M with a cap, fixed price, monthly subscription fee, or per-ticket fee.
Learn more: Pricing Models at Zelite Solutions.
To get a free ballpark estimate, please visit our dedicated pricing page, where you’ll find dedicated cost configurators for most of our solutions and services.
If you’d like to request a tailored quote directly, feel free to reach us via email, phone, live chat, or the contact form.
Yes, of course. We understand how crucial it is to assess the practicality and potential success of your project before moving forward. Our process includes a thorough analysis of technological, economic, and operational aspects of the proposed IT initiative to ensure your project is viable and sustainable in the long term.
Yes, we can join your project at any stage, be it early design, ongoing development, or post-launch support. Our experts are trained to quickly align with your project's goals, workflows, and tools, making the transition as smooth and effective as possible.
Absolutely, we’ve got you covered. We will conduct a comprehensive audit of the existing project documentation, software and data storage, security tools, network, hardware components, development environments and deployment pipelines to understand the current project state and priority directions. Then, we will perform a knowledge transfer, working closely with the previous provider (if possible) to facilitate a smooth handover that includes detailed walkthroughs of the project setup, architecture, and any known issues.
To manage the transition effectively, we implement a phased approach, starting with non-critical environments and systems. We ensure regular updates and open lines of communication with all stakeholders to address concerns and ensure everyone is aligned on expectations and progress.
Yes, we sign a service level agreement (SLA), which defines the:
Our approach is based on:
Follow the link to check our practices for effective collaboration in software development projects:
Among our key reporting tools are Jira, Trello, Asana, Basecamp, Azure DevOps.
We have a dedicated change control process to effectively manage any alterations to the project's scope. Before introducing any changes, we thoroughly analyze their potential impact. For feasible changes, we obtain the customer's approval, guaranteeing that all modifications align with their expectations and requirements.
Yes, we offer 24/7 support to ensure that our customers can get assistance at any time. Our dedicated support team is available around the clock to help you with any issues or questions you may have.
We thoroughly document all important decisions regarding the implemented IT solution/process to ensure its easy maintenance and evolution in the future. We also integrate knowledge sharing into our operations and consistently share all necessary documents with your stakeholders, ensuring they are always informed.
At Zelite Solutions, we ensure a structured knowledge transfer process to equip your team with the necessary insights and skills for sustained success. We offer:
Comprehensive yet concise and well-structured documentation that covers each project decision we've made.
Hands-on training sessions, allowing your team to apply new knowledge in real-world scenarios.
Ongoing support and Q&A sessions after the knowledge transfer.
A feedback loop, assessing the effectiveness of the training and making adjustments as necessary.
To provide high-quality software and services, Zelite Solutions has developed a comprehensive quality management system that relies on quality-centered leadership, committed and skilled employees, transparent KPIs, data-driven decision-making, quality controls throughout the SDLC, and more.
Yes, Zelite Solutions holds ISO 9001, ISO 27001 certifications.
ISO 9001: Ensures consistent delivery of high-quality products and services.
ISO 27001: Demonstrates commitment to securing customers’ data and reducing the risk of information breaches.
Before our first project discussion, we can sign a non-disclosure agreement (NDA). We understand the value of your ideas and innovations and are committed to protecting them.
Moving forward, our Master Service Agreements (MSAs) guarantee that you retain legal ownership of all intellectual properties, including the code developed throughout our partnership.
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