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Microsoft Dynamics 365 Customer Voice

Transform your feedback management with Microsoft Dynamics 365 Customer Voice. Capture insights, drive improvements, and elevate customer experiences effortlessly.

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About Zelite

At Zelite, we recognize the importance of customer feedback for your business success. Our experts help develop effective feedback strategies using Microsoft Dynamics 365 Customer Voice and integrate these insights with your CRM systems. This approach offers a thorough understanding of customer interactions, enabling informed decisions that boost customer satisfaction and business growth.

5+ years in Microsoft Dynamics 365 Customer Voice solutions

60+ D365 Customer Voice implementations completed

Clients supported in 8+ countries

95% client satisfaction rate achieved

250+ custom surveys forms delivered

40% increase in customer response rates

30% improvement in customer feedback accuracy

25% reduction in survey deployment times

Service Scope

Service Scope for Microsoft Dynamics 365 Customer Voice

From crafting your feedback strategy to transforming insights into action, Zelite's full-service scope ensures your Microsoft Dynamics 365 Customer Voice program drives measurable results. We work closely with you to develop a comprehensive feedback strategy that aligns with your business goals. Our experts not only help you gather valuable customer insights but also integrate these findings seamlessly into your CRM systems.

Discovery and Planning

Understand your business goals and design a customized feedback strategy fostering strategic growth.

Survey Design & Development

Craft high-impact surveys for maximum engagement and valuable data.

Integration and Configuration

Seamlessly integrate Customer Voice with your existing systems, for enhanced feedback management.

Data Analysis and Reporting

Uncover actionable insights from your customer feedback through comprehensive reporting.

Training and Support

Empower your team with comprehensive training and resources to effectively harness the capabilities of Customer Voice.

Ongoing Optimization

Monitor performance, provide ongoing support, and continuously improve your feedback program.

Benefits

Unleash the power of Microsoft Dynamics 365 Customer Voice

Harness Microsoft Dynamics 365 Customer Voice to create personalized surveys and gather valuable feedback. Benefit from AI-powered analysis, seamless integration, and automated workflows to close the feedback loop. Predict customer needs and drive data-driven decisions to improve products, services, and relationships.

Effortless Surveys

Design and deploy personalized surveys across touchpoints to gather valuable feedback.

AI-powered Analysis

Dive deeper than surface-level data with automated sentiment analysis and actionable insights.

Seamless Integration

Connect seamlessly with Dynamics 365 and other systems for a holistic view of the customer.

Closed-Loop Action

Close the feedback loop with automated workflows and targeted engagement based on insights.

Predict customer needs

Leverage AI to anticipate issues and proactively delight customers before they even ask.

Empowered Decisions

Drive data-driven business decisions to improve products, services, and customer relationships.

Microsoft Dynamics 365 Customer Voice

Explore the transformative features of Microsoft Dynamics 365 Customer Voice in action.

Product Capability Guide

Case Studies

Client Stories: Our Impact in Action

See how Zelite has successfully implemented Microsoft Dynamics 365 Customer Voice for various organizations to drive customer satisfaction and business growth.

Inclusive Boards Leverages Microsoft Dynamics 365 Customer Voice to Gather Inclusivity Insights

Inclusive Boards, a UK diversity advocate, faced inefficiencies with manual surveys. They implemented Microsoft Dynamics 365 Customer Voice, automating survey design and distribution, enabling real-time data collection and analysis, and enhancing their advocacy with actionable insights.

Data Dynamics Enhances Customer Insights with Dynamics 365 Customer Voice

Data Dynamics implemented Microsoft Dynamics 365 Customer Voice to enhance feedback collection and sentiment analysis, improving customer understanding and experience through multi-channel feedback, advanced survey design, and actionable reporting.

150-Year-Old Shipping Giant Leverages Microsoft Dynamics 365 Customer Voice

A 150-year-old US-based shipping company modernized its customer feedback process with Microsoft Dynamics 365 Customer Voice, integrating it with their existing Dynamics 365 Sales (CRM) application to enhance efficiency, understand customer concerns better, and improve satisfaction and loyalty.

Eagle Hills Soars to New Heights in Customer Satisfaction with Dynamics 365 Customer Voice

Eagle Hills, a real estate developer, implemented Microsoft Dynamics 365 Customer Voice to capture customer feedback through multi-channel surveys. The platform offered real-time analytics and actionable reports, enhancing their understanding of customer needs and improving overall experience.

Our Clients

Securing Success of Your IT Initiative

From startups to enterprises, our clients across industries have achieved remarkable success with Zelite's innovative approach.

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500+ Companies

Client Testimonials

Get insights straight from our clients' experiences. Explore how Zelite's solutions have empowered businesses to achieve their goals and thrive in the digital age.

We engaged Zelite for the implementation of Dynamics CRM to streamline our sales processes and enhance customer service. The results have been outstanding, significantly improving our sales efficiency and customer interactions. The level of customization and seamless integration with our existing tools was exactly what we wanted. Zelite's proactive approach and quick turnarounds ensured a smooth & efficient implementation.

Kim Daley

Director – Sales Operations. Fivar Limited

I've been very impressed with the technical knowledge of the Zelite team. Especially noteworthy is the architecture and solutioning team's expertise. Their approach to working with Microsoft products is strategic, and their process for requirement study, analysis, and solutioning is thorough. Zelite has a well-defined knowledge transfer process that ensures the execution team has everything they need to deliver high-quality results.

Mr. Sanjay Kulkarni

Director - IT, Oracle and BPI at Copeland Climate Technologies

Working with Zelite's Dynamics CRM services has been an exceptional experience. Their expertise and professionalism streamlined our sales processes, increased customer satisfaction, and boosted sales conversions. Zelite customized the CRM to our needs, providing excellent support and quick responses, ensuring smooth operations. We highly recommend Zelite for their reliable and impactful CRM services.

Dhara Mehta

Data Dynamics INC USA

Implementing Microsoft Dynamics 365 Marketing with Zelite Solutions has transformed our event management process. The system streamlined our campaign and automation processes, saving us time and boosting event attendance. Zelite Solutions’s expertise ensured seamless integration and valuable insights. Highly recommend their professional and high-quality service!

David Andrew

Director of Membership Program - BBSA UK

Poncho Pay is revolutionizing child care payments in the UK, and Zelite Solutions played a crucial role in our journey. Over six months, Zelite helped us in various aspects, enhancing our sales pipeline with high-quality information and insights. The Zelite team was highly professional, delivering exceptional work that significantly boosted our operations. We strongly recommend Zelite and look forward to future collaborations!

Vijay Ragahwan

COO and Cofounder - Poncho Pay UK

Implementing Microsoft Dynamics 365 with Zelite Solutions has transformed our campaign and event management. The marketing automation and insights provided by Zelite team have significantly enhanced our marketing operations. Zelite Solution’s expertise and professionalism ensured a seamless integration and outstanding results. Highly recommend their services!

Abdullah Sayed

Khaleej Times

Partnering with Zelite Solutions has been an excellent experience. They have supported us in various development activities on our digital transformation road map. We have collaborated with them on multiple technologies, including SharePoint, Microsoft Dynamics 365, Power BI, Power Platform, and Gen AI. Their services have consistently been outstanding.

Ram Sankar

SVP Ops & Delivery, Global Digital Transformation - New Era Technology

We've been working with Zelite Solutions now for just over six months. They've provided an exceptional service for lead generation for us. We've had some complex requests at times across the MENA region and they've done a great job in delivering not only validated contacts but also delivering on time and supporting us with any follow-up that we have. So it's been a very good experience and I'm very happy with our relationship.

Mark J Williams

Chief Revenue Officer, Tarjama

I have worked with Zelite on number of occasions and across different parts of their business & I can say without a shadow of a doubt, they are a high performing, high quality business. The level of care & attention they give to you to get to know your business and sub subsequently deliver is one of the many attributes of their business I appreciate as a client. I have recommended them & will continue to work with them any opportunity I get.

Elizabeth Oni-Iyiola

Partner – EDI Practice

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Contact Zelite today to learn how Microsoft Dynamics 365 Customer Voice can help you unlock deeper customer relationships and drive measurable results.

Microsoft Dynamics 365 Customer Voice

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About Zelite