ServiceOne – Web Self Service Portal
ServiceOne web self service portal is an interactive platform which enables you to meet customer expectations by allowing you to engage and interact with customers, understand their expectations, answer their queries and take action on the issues. It also enables you to share enterprise knowledge base with your customers and keep them enriched with the latest information.
*Join over 100 enterprises using Web Self Service Portal
About ServiceOne
ServiceOne is a Web self service portal integrated with Microsoft Dynamics CRM. The ServiceOne web self service portal is aimed to empower the customer with enterprise knowledge quickly accessible to the customers’ and enabling them to perform related activity with ease. ServiceOne is available as on-premise solution and as Hosted/SaaS Solution
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Implementations
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Workflows automated
The ServiceOne Web Self Service Portal is designed to empower your customers by providing access to your enterprise information and to perform related activity with ease, the high level features of ServiceOne Portal Includes
Self-Service Portal
Self service portal is aimed to empower the customer with enterprise knowledge quickly accessible to the customers and enabling them to perform related activities with ease.
Discussion Forum
Leverage Discussion Forum to enable your customers to engage in meaningful discussions, share valuable best practices, and foster a vibrant, supportive community. This platform encourages collaboration and knowledge-sharing, enhancing the overall customer experience.
Knowledge Center
The Knowledge Center of self service portal brings comprehensive enterprise information directly to your customers' desktops. It allows them to search for articles by keywords or subjects, making it easy to find relevant information and support.
Resource Center
The Resource Center allows you to upload and share documents and media on your portal for your customers to download and view
Customize and Configure
Web Self Service Portal is easy-to-configure portal providing high level of customizations and configuration settings.
Flexi Solutions
Our Web Self Service Portal comes with two distinct solutions; Native and Hybrid. Both solutions are designed to enhance user experience and operational efficiency.
Benefits of ServiceOne
Web Self Service Portal
Empower your customers with round-the-clock access to support and information, enhancing their overall experience. ServiceOne offers:
Power of Web: Customers can access support anytime, anywhere.
24/7 Availability: The portal is available whenever your customers need support, 24/7.
Flexible Support Options: Customers can choose how and when they receive support.
Convenient Reporting: Provides the right channels for issue reporting.
Seamless Collaboration: Facilitates interaction between customers and support staff.
Informed Customers: Keeps customers updated with the latest information.
Enhance the efficiency and effectiveness of your customer service operations with self service portal, which offers:
Enhanced Service Efficiency: Efficiently manage customer service using ServiceOne technology.
Increased Customer Engagement: Outperform competitors by boosting customer engagement.
Customer-Centric Approach: Quickly address customer needs.
Cost Reduction: Reduce helpdesk costs with a cost-effective solution.
Proactive Support: Inform customers about issues before they encounter them.
Improved Customer Experience: Maximize satisfaction to enhance overall customer experience.
Success Stories
Explore how Zelite’s ServiceOne Web Self-Service Portal has empowered businesses to enhance customer engagement and satisfaction. Our case studies highlight real-world implementations of this interactive platform, demonstrating its impact on customer support and communication.
