Case Study
Streamlining Property Management with Real-Time Integration
Zelite Solution partnered with a UAE property management company, developing a mobile app for service technicians. Integrated with SAP Business One, it streamlined maintenance, addressing inefficiencies caused by manual workflows
Industry
Real Estate
Engagement Model
Fixed
Current Phase
Live & Under Support Contract
Time Required
18 Months
Solution
Native Mobile App Development, Integration with SAP B1
Technologies
Android Native, iOS Native, SAP B1, Dot Net, JSON, Android SDK, Swift, MVP, Firebase
A prominent property management company in the UAE grappled with inefficiencies in their existing maintenance processes. These challenges included:
- Limited Data Accessibility: LLTs lacked real-time access to critical information such as asset details, work orders, service history, and spare part inventory. This reliance on paper-based systems or outdated software hindered their ability to perform their tasks efficiently.
- Manual Workflows: The process of logging maintenance requests, recording inspection data, and ordering spare parts was manual and time-consuming, leading to delays and potential errors.
- Ineffective Communication: Communication gaps between LLTs, property managers, and tenants often resulted in slow response times and frustration.
Zelite Solutions collaborated with the property management company to implement a comprehensive solution that addressed these challenges. The solution comprised two key elements:
- Mobile App Development: Zelite Solutions developed a custom mobile application (Service Provider App) specifically designed for the property management company’s LLTs. The app offered a user-friendly interface and features tailored to streamline their daily tasks.
- SAP Business One Integration: The mobile app was seamlessly integrated with the company’s existing SAP Business One system. This integration played a critical role in enabling real-time data access and streamlining workflows.
API Development:
Zelite Solutions developed secure APIs (Application Programming Interfaces) that facilitated communication between the mobile app and SAP Business One. These APIs enabled real-time data exchange, ensuring both systems had access to the most up-to-date information.Data Synchronization:
The APIs facilitated the real-time synchronization of various data points between the app and SAP, including:- Asset Data: Asset details, location information, and maintenance history were readily accessible to LLTs through the app.
- Work Orders: LLTs could view assigned work orders, receive updates, and mark them complete within the app, ensuring efficient task management.
- Service History: Access to past service records allowed LLTs to diagnose issues quickly and identify any recurring problems with specific assets.
- Spare Parts Inventory: Real-time information on spare part availability within the app empowered LLTs to order necessary parts during maintenance.
QR Code Integration:
The app incorporated a QR code scanner. By scanning a QR code placed on an asset, LLTs could instantly retrieve relevant information from SAP, such as asset details, service history, and current status. This eliminated the need for manual asset identification and ensured they were working on the correct asset.Improved Asset Inspections:
The app facilitated comprehensive asset inspections. LLTs could leverage the camera functionality on their mobile devices to capture photos or videos of asset conditions. Additionally, the app provided forms and checklists to guide inspections and ensure thorough data collection. Observations and findings could be directly recorded within the app, eliminating the need for paper-based reports.
- Increased Efficiency: Real-time data access and streamlined workflows significantly improved operational efficiency and reduced maintenance turnaround times.
- Enhanced Communication: The integrated platform fostered better communication between LLTs, property managers, and tenants. LLTs could update work order statuses and provide real-time updates to tenants and property managers, leading to faster issue resolution and improved tenant satisfaction.
- Improved Asset Management: Real-time data on asset health and maintenance history empowered data-driven decision making for proactive maintenance strategies. By identifying potential issues early, the property management company could prevent costly breakdowns and extend the lifespan of their assets.
- Increased Tenant Satisfaction: Faster response times, improved communication, and efficient maintenance processes led to a more positive tenant experience. Tenants could easily submit maintenance requests through dedicated channels within the app and track the progress of their requests.
Zelite Solutions’ expertise in mobile application development and SAP integration played a crucial role in the property management company’s digital transformation. They delivered a customized mobile app that seamlessly integrated with SAP, enabling real-time data access, streamlined workflows, and ultimately, improved property management operations. This transformation empowered the company to enhance efficiency, communication, and overall tenant satisfaction.
