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Microsoft Copilot Services

Microsoft Copilot Services from Zelite Solutions is a comprehensive AI-powered solution designed to supercharge your productivity and decision-making. Harness the power of Copilot across Microsoft 365, Dynamics 365 and Power Platform to automate routine tasks, generate insights, create content faster, and empower your teams to focus on high-value work.

Microsoft Dynamics 365 Services

Zelite Copilot Expertise

Zelite Solutions leverages deep expertise across Dynamics 365, Power Platform, Microsoft 365, Azure, and AI to help organizations maximize Copilot and Copilot Studio. Our team delivers secure, compliant, and enterprise-ready AI solutions backed by strong technical and industry experience.

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What is Microsoft Copilot?

Microsoft Copilot is an AI-powered assistant built across the Microsoft ecosystem — including Microsoft 365, Dynamics 365, Azure, and Power Platform. It understands natural language, automates repetitive work, summarizes information, generates content, and provides intelligent insights tailored to your business context.

With Copilot, your teams can work faster, make better decisions, and eliminate manual effort across sales, service, finance, HR, operations, and leadership functions.

What is Copilot Studio?

Copilot Studio is Microsoft’s platform for building, customizing, and managing your own AI-powered copilots and workflow agents. With Copilot Studio, organisations can:

  • Build custom AI agents for specific business processes.
  • Connect to internal systems like CRM, ERP, HRMS, and databases.
  • Automate multi-step workflows using AI and natural language.
  • Deploy chatbots across web, mobile, Teams, or WhatsApp.
  • Extend Microsoft Copilot with business-specific logic and data.
  • Manage governance, security, and responsible AI controls.

Key Capabilities of Copilot Studio

Copilot Studio extends Copilot’s capabilities with custom AI agents and advanced business logic.

Custom AI
Assistants

Build AI chatbots for IT, HR, sales & operations, plus domain-specific copilots for customer service, onboarding & support — delivering faster, smarter experiences for teams and customers.

Integration with Business Systems

Copilot Studio connects seamlessly with CRM, ERP, HRMS, legacy apps, APIs, and databases, enabling AI-driven automation across platforms for smoother workflows and higher efficiency.

Agentic AI
Workflows

Copilot Studio enables AI agents to independently plan, execute, and manage multi-step tasks, streamlining operations, reducing manual effort, and boosting efficiency in complex workflows.

Cross-Channel Deployment

Copilot Studio lets you deploy AI copilots across Teams, web, mobile, WhatsApp, and portals, delivering 24/7 self-service support for better, always-on employee and customer engagement.

Governance &
Security

Copilot Studio offers strong governance and security with controlled permissions, data access, and AI safety policies, along with full monitoring for usage, performance, and compliance to ensure enterprise-grade protection.

Advanced Analytics & Insights

Copilot Studio automates workflows and delivers actionable analytics, helping organizations track agent performance, optimize processes, and drive continuous improvement.

Microsoft Copilot Studio Licensing & Pricing Options

Option / Plan
What you get
Cost / Notes
Prepaid Capacity Pack
Fixed monthly Copilot Credits (pre-purchased).
$200/month for 25,000 credits. Best for steady, predictable usage.
Pay-As-You-Go (PAYGO)
No upfront cost. Pay only for credits used.
Cost varies by usage. Ideal for pilots or fluctuating workloads.
Free Trial
Temporary access to build and test agents
Free for trial period. Good for demos and PoCs.
Bundled with Microsoft 365 Copilot
Basic Copilot Studio features included with some M365 Copilot plans.
Depends on your M365 license and external agent requirements.

Why Choose Zelite

We help you move beyond simple conversational bots and deploy true Agentic AI — copilots that understand context, automate multi-step tasks, integrate with mission-critical systems, and deliver measurable business outcomes.

Frequently Asked Questions (FAQs)

It’s Microsoft’s cloud-based CRM solution designed to help sales teams manage leads, opportunities, customer relationships, and pipelines more effectively. With AI, Copilot, and Agentic AI, it goes beyond traditional CRM by offering automation, predictive insights, and guided selling.

Copilot Studio is Microsoft’s platform to create, customize, and manage AI-powered copilots and workflow agents.

Copilot enhances productivity across:

  • Sales & CRM
  • Customer service & support
  • Finance & operations
  • HR & internal services
  • Marketing & communications
  • Project management
  • Executive reporting & analytics

Yes. AI features such as predictive lead scoring, pipeline intelligence, Copilot assistance, and Agentic AI-driven automation are available in the Sales Premium plan or as add-ons like Sales Copilot and AI Insights.

Microsoft offers two main licensing models:

  • Prepaid Capacity Pack – US $200/month for 25,000 Copilot Credits.
  • Pay-As-You-Go (PAYGO) – billed monthly based on actual credit usage.

Both models provide full Copilot Studio functionality; the difference is only in billing.

Copilot Credits are Microsoft’s billing unit. Every AI action — message, workflow step, generative response — consumes credits depending on complexity and model usage.

Yes.

Using Copilot Studio, you can deploy agents to:

· Microsoft Teams

· Websites

· Mobile apps

· Customer portals

· WhatsApp and digital channels (via connectors)

Yes.

Copilot follows Microsoft’s enterprise-grade security, including:

  • Role-based access control
  • Data loss prevention (DLP)
  • Environment-level governance
  • Audit logs & usage monitoring
  • Responsible AI frameworks

Zelite ensures your implementation meets compliance and security requirements.

Absolutely.

Copilot Studio supports integration with:

  • Dynamics 365 CRM & BC
  • Microsoft 365
  • SAP
  • Oracle
  • Tally
  • SQL, Dataverse, and custom databases
  • REST / Graph APIs
Implementation timelines vary:
  • Standard Copilot setup – 1 to 2 weeks
  • Custom Copilot Studio agent – 3 to 6 weeks
  • Large enterprise workflows / integrations – 8+ weeks
Zelite provides a structured, sprint-based implementation model.

If you deploy Copilot inside Microsoft 365 or Dynamics 365, users need the associated product license.

For Copilot Studio agents deployed via Teams or web channels, licensing depends on usage and access configuration.

Copilot is industry-agnostic. Zelite has use cases for:

  • Manufacturing
  • Insurance
  • Retail
  • Healthcare
  • Nonprofit
  • Real estate
  • Professional services
  • BFSI

Book a Copilot Readiness Workshop with Zelite.

We assess your processes, identify high-impact use cases, and create an AI adoption roadmap tailored to your business.

Yes.

We offer ongoing support packages covering:

  • Maintenance
  • New agent development
  • Prompt optimization
  • Analytics & governance
  • Continuous improvement

In most cases, yes.

Copilot Studio provides more flexibility, better natural language understanding, integration capability, and built-in AI models — making it a superior alternative to legacy chatbots.

Case Studies

Client Stories: Our Impact in Action

Resources

Explore Agentic AI with Microsoft Copilot Studio

This comprehensive eBook walks you through governance frameworks, environment strategy, security models, agent lifecycle management, and enterprise-ready deployment best practices.

Boost Sales Productivity using Microsoft Dynamics 365 Sales Copilot

With automation, intelligent assistance, and real-time data, Microsoft Dynamics 365 Sales Copilot enables sellers to work smarter, not harder, as our exclusive infographic demonstrates.

Copilot Agents Introduction

Introductory Video for How AI Agents are becoming part of our everyday work. A new era of work has already begun… and most of us are experiencing it without even realizing.

Our Clients

Securing Success of Your IT Initiative

From startups to enterprises, our clients across industries have achieved remarkable success with Zelite's innovative approach.

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Start Your Dynamics 365 Sales Journey Today!

Ready to transform your sales operations with Microsoft Dynamics 365 Sales CRM? Whether you’re looking to implement Copilot, explore Agentic AI-powered sales automation, or simply streamline lead management and forecasting, Zelite Solutions is here to help.

Take the first step toward AI-driven selling, better pipeline visibility, and faster revenue growth.
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