Category: Dynamics 365 Sales CRM

Customer Relationship Management (CRM) platforms have become central to how organizations drive revenue, manage customer relationships, and forecast growth. In 2026, CRM is no longer just a sales tracking tool—it is a strategic system that connects sales, marketing, finance, customer...

Microsoft Dynamics 365 has evolved into a comprehensive enterprise platform covering CRM, ERP, analytics, automation, and AI. Organizations today adopt Dynamics 365 to modernize sales, finance, operations, and decision-making across the business. However, despite the platform’s maturity, many Dynamics 365...

If you’ve ever worked with Microsoft’s CRM tools, you’ve likely heard of  Dynamics CRM  and  Dynamics 365 Sales. At first glance, they might seem like two versions of the same thing—but they’re not. They represent two different eras of customer...

In today’s fast-paced business environment, managing customer relationships and building meaningful connections are critical for growth. To meet these demands, many companies are adopting advanced CRM solutions that streamline sales processes from lead generation to customer retention. However, with numerous...

In today’s fast-moving business environment, sales success depends on more than just persistence; it requires intelligent tools that streamline processes, enhance collaboration, and provide real-time insights. A recent Forrester Total Economic Impact™ (TEI) study, commissioned by Microsoft, shows how Microsoft...

Successful small and mid-sized businesses know that the key to standing out from their competition is to deliver a seamless customer experience from the first interaction. However, providing high-quality services across the entire customer journey can be difficult for businesses...

The backbone of a solid pipeline strategy is sales forecasting but getting it just right can be quite a challenge. Even the most seasoned sales teams run into hurdles that can lead to missing revenue goals, like overestimating sales potential...

CRM software is crucial for businesses aiming to effectively handle their customer interactions, sales, and marketing initiatives. The right CRM solution can help your organisation grow and enhance customer satisfaction. HubSpot and Microsoft Dynamics 365 are among the leading CRM...

Small and medium-sized businesses (SMBs) face the ongoing challenge of increasing revenue while improving operational efficiency. Many believe that harnessing current technology is the key to addressing these issues. Microsoft Dynamics 365 Sales provides a sophisticated solution for SMBs to...