Author: Neelu Singhal

In today’s fast-paced business environment, managing customer relationships and building meaningful connections are critical for growth. To meet these demands, many companies are adopting advanced CRM solutions that streamline sales processes from lead generation to customer retention. However, with numerous...

Artificial Intelligence (AI) continues to reshape how businesses work, and Microsoft is leading the charge with its latest innovations in Microsoft 365 Copilot and Dynamics 365 Release Wave 2 (October 2025 – March 2026). From GPT-5-powered Smart Mode to enhanced...

In today’s fast-moving business environment, sales success depends on more than just persistence; it requires intelligent tools that streamline processes, enhance collaboration, and provide real-time insights. A recent Forrester Total Economic Impact™ (TEI) study, commissioned by Microsoft, shows how Microsoft...

Every seller knows that administrative overhead consumes valuable selling time. Research shows sales professionals spend less than 30% of their day in actual sales conversations most of their time goes to CRM updates, email drafting, meeting preparation, and digging for...

Successful small and mid-sized businesses know that the key to standing out from their competition is to deliver a seamless customer experience from the first interaction. However, providing high-quality services across the entire customer journey can be difficult for businesses...

Streamline Operations: Automating Business Processes with SharePoint and Power Automate SharePoint is a popular collaborative platform that organisations frequently use alongside Microsoft Office to streamline document management, workflows, and to boost communication internally and externally. With Microsoft SharePoint, business teams...

As we enter 2025, the IT staffing business is rapidly evolving and has developed as a popular approach for scaling teams efficiently. New technologies, increasing employees’ expectations, and economic concerns are reshaping how businesses hire, manage, and retain employees. It...

The backbone of a solid pipeline strategy is sales forecasting but getting it just right can be quite a challenge. Even the most seasoned sales teams run into hurdles that can lead to missing revenue goals, like overestimating sales potential...

Sales teams don’t struggle to close deals—they struggle to manage everything that comes before the close. Accurate pipeline forecasting is essential for driving revenue growth and effective strategic planning, yet it continues to be one of the most significant challenges...

As Microsoft forges ahead in the realm of business management solutions, the 2025 Release Wave 1 of Dynamics 365 Business Central is set to unveil a variety of innovations that aim to empower organisations, no matter their size. Here’s a...

CRM software is crucial for businesses aiming to effectively handle their customer interactions, sales, and marketing initiatives. The right CRM solution can help your organisation grow and enhance customer satisfaction. HubSpot and Microsoft Dynamics 365 are among the leading CRM...

There are countless solutions on the market, each asserting that it is the best for various reasons. Some may be the leading option in their category, while others boast unique features designed for business needs. In the dynamic realm of...

Connecting Data Where Work Gets Done: In today’s dynamic business environment, data is the lifeblood of decision-making. With teams working in a multitude of applications, having seamless access to information across platforms is critical. Microsoft Dynamics 365 Business Central and...

Small and medium-sized businesses (SMBs) face the ongoing challenge of increasing revenue while improving operational efficiency. Many believe that harnessing current technology is the key to addressing these issues. Microsoft Dynamics 365 Sales provides a sophisticated solution for SMBs to...