In today’s fast-moving business environment, sales success depends on more than just persistence; it requires intelligent tools that streamline processes, enhance collaboration, and provide real-time insights.
A recent Forrester Total Economic Impact™ (TEI) study, commissioned by Microsoft, shows how Microsoft Dynamics 365 Sales empowers organisations to increase sales efficiency, improve deal close rates, and achieve significant returns on investment.
Key Financial Outcomes:
Forrester’s study is based on interviews with companies that replaced manual, disconnected processes with Dynamics 365 Sales. The results are game-changing:
- Return on Investment (ROI): 215%
- Net Present Value (NPV): $48.34M over three years
- Payback Period: 7 months
- Total Benefits (3-Year PV): $70.86M
- Total Costs (3-Year PV): $22.52M
Top Measured Benefits:
- Increased Sales Revenue – $51M
- Sellers address more opportunities and close deals faster.
- Better pipeline visibility ensures high-priority prospects get the right attention.
- Improved Seller Productivity – $13.3M
- Proposal creation time reduced.
- Centralised collaboration tools speed up deal cycles.
- Boosted Sales Manager Efficiency – $4.7M
- Automated dashboards and reporting replace manual spreadsheet work.
- More time spent on coaching and strategic planning.
- Optimised Sales Operations – $1.3M
- Streamlined process management.
- Fewer tools are needed to manage sales.
- Faster Onboarding – $619KNew hires reach full productivity faster with ready access to customer and sales data.
Unquantified Strategic Benefits:
- Support for Digital Transformation: Enabling new go-to-market models and cultural shifts.
- Deeper Business Insights: Single, reliable data source for better forecasting and decision-making.
- Greater Accountability: Transparency in sales performance fosters consistent results.
- Integration Across Microsoft Products: Seamless user experience with Outlook, Teams, Power Platform, and LinkedIn Sales Navigator.
Why Choose Dynamics 365 Sales with Zelite Solutions?
As a Microsoft Solutions Partner, Zelite Solutions specialises in implementing and customising Dynamics 365 Sales to fit your unique business needs. We help organisations accelerate sales, improve productivity, and achieve measurable ROI; just like in the Forrester study.
Conclusion
The Forrester TEI study demonstrates that Microsoft Dynamics 365 Sales is not just a CRM – it’s a sales transformation platform. Organisations adopting it see faster deal cycles, higher close rates, improved productivity across sales functions, and a rapid payback on their investment.
For businesses aiming to modernise sales, boost revenue, and empower teams with real-time insights, Dynamics 365 Sales delivers proven economic and strategic value.
